出国旅行时酒店是临时的家,掌握这些场景化英语能让住宿体验更顺畅!EF根据海外酒店场景整理出全流程沟通指南,收藏这份“住宿必备手册”,让你在万豪、希尔顿等酒店轻松应对各类情况~
一、预订与入住必备句型
1. 在线预订
- "I’d like to book a deluxe room with a king-size bed."(我想预订一间带特大床的豪华房。)
- "Does the price include breakfast and Wi-Fi?"(房价包含早餐和无线网络吗?)
2. 前台入住
- "I have a reservation under the name Li."(我用姓李的名字预订过。)
- "Could you explain the hotel facilities to me?"(能介绍一下酒店设施吗?)
二、客房服务与问题应对
1. 需求沟通
- "Please send extra towels to Room 806."(请送额外毛巾到806房间。)
- "The air conditioner isn’t working. Can someone fix it?"(空调坏了,能派人来修吗?)
2. 设施使用
- "How do I operate the coffee machine in the room?"(房间里的咖啡机怎么用?)
- "Is the minibar content included in the room rate?"(迷你吧饮品含在房费里吗?)
3. 睡眠需求
- "Can I get a pillow with extra firmness?"(能给我一个更硬的枕头吗?)
- "Please arrange a wake-up call at 7 am tomorrow."(请安排明早7点叫醒服务。)
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三、结账与特殊情况处理
1. 退房结账
- "I’d like to check out and pay the bill."(我要退房并结账。)
- "Could you itemize the charges for me?"(能分项列出费用吗?)
2. 账单争议
- "I didn’t use the phone service. This charge is incorrect."(我没使用电话服务,这笔费用有误。)
- "Can I pay the deposit by credit card and the balance in cash?"(押金用信用卡付,余额付现金可以吗?)
3. 延住与寄存
- "Can we extend our stay for one more night?"(能续住一晚吗?)
- "We’d like to leave our luggage here until 5 pm."(行李想寄存到下午5点。)
住宿时试着用英语沟通需求,一句 "Thank you for your help!" 能让服务更贴心~关注英孚英语,获取更多旅行、生活场景的实用英语干货,助你在世界各地都能住得舒心!